I volunteered to be on the survey team for EarthFair 2006 held at Balboa Park. Why I did choose to be on the Survey Team? I wanted to be on the front line of dealing with people face to face. The Silicon Valley history is littered with numerous tech companies (mainly startups) that tanked because they failed to listen to customers. Another case of too many geeks too busy building a Shiny Geek Toy, forgetting that the company has to make money to survive.
Any how, it was definitely a different kind of experience for me. I got “rejected” plenty of times, even by people that I least expect to be treated so rudely from. I recall a time when I started talking to this man with a 7 year old daughter by him, when he just suddenly said “No, I’m not doing this!” and walked away. All I asked was if he happened to carpool to the event that day (it was one of the survey questions). Others just walk away while you are talking to them.
Some of the volunteers couldn’t handle the occasional harsh rejections, so the organizers actually sent the survey volunteers in pairs. It’s a cold and lonely world out there. Anyway, getting rejected was also a great experience (and one of the reasons why I went with the survey team). I am reminded of the time I was learning how to skate – I found out that the best way to learn how to skate fast, was to let go from the fear of falling down and just fall over. It’s more important to pick yourself back up after a fall than to worry to death about falling down (which is pretty inevitable for n00bies).
It also was mainly a battle of emotions. After walking around under the sun for a few hours, you’d be worned out (and dehydrated) and it’s tough to put on a smile when soliciting feedback. Left untreated, it becomes a downward spiral because people respond to how you interact with them. The unhappy sulky “hello” buys you a fast “good bye”. Solution? Suck it up, fake a sincere smile, and greet the next victim visitor with excessive enthusiasm. I found out that you get used to it after a while. So that’s how the sales people do it!
It was an amazing event, and I would definitely volunteer again next year. Anyone wanna partner with me?
