The Sunjay Times

Merlin Mann of 43folders fame presented a talk at Google titled Inbox Zero, a productivity hack/treatment for people who live out of their inboxes. The talk is about an hour long, so I’ve written up here some of the points I feel are important and works for me.

Disclaimer: This is _obvious_ stuff, but sometimes we forget, and a reminder is always nice.

Respect yourself, spend time and attention wisely

For knowledge workers like myself, we don’t create value by the number of bricks we can carry with our arms. We process knowledge/information, and that’s how we create value for our companies. The two things that knowledge workers must understand and appreciate is time and attention. Both of which we only have a finite amount of, and both of which are our constraints to our productivity. The goal is to separate the wheat from the chaff, saying NO to the low value work so that we can say YES to the high value work. Procrastination and frittering time away in email, surfing the web and flipping TV channels aimlessly would be “low value” work (more like almost no value work).

Email is a communication medium, just like the telephone. Don’t focus on email itself, focus on the information in the email and process it. Hitting the send/receive button all day is “busy work”, made to think that you are doing work, but you’re not actually doing any real work.

Process information in email
Don’t read the email and do nothing! Do something about it. Process it when you check it. Mine the gold from your inbox, and throw away the empty husk.

Processing actions:

• Delete (consume) or archive it (save for historical records)
• Delegate or forward it to someone else (stuff that don’t apply to you, or better handled by someone else)
• Respond now, or do that work now!
• Defer (perhaps replying requires more time, or requires some work first)

Having a productivity system in place is important (and so is sticking to it)

We are what we frequently do
– Aristotle

Don’t leave email open the entire time, with distracting pop-up notifications. Check once every hour or few hours, live outside of email. *This doesn’t apply to customer service reps

Use a tool/system that just stops short of being fun to use, so that you don’t end up fiddling with it. Remember that the tool/system has to be good at capturing information, and recalling information.