Here’s a startup meta idea: Find a company that is attempting to cross the chasm into the mainstream market, and be an indispensable piece in their whole product.
As a recap from the Crossing The Chasm‘s Technology Adoption Lifecycle (chart), the first group of people that gets excited over your product are the innovators / the uber-techies. They seek technology for the sake of cool new technology.
The second group are the early adopters. They seek the benefits of the technology and not for the sake of the technology itself. To satisfy them, focus on building a product that delivers an ROI.
Then one has to cross the “chasm” to get to the third group, the pragmatist buyer / early majority who are more conservative than the previous 2 groups. They’ll wait for a real market to actually develop (as opposed to a passing fad) and then seek the market leader. They want to see a market with a healthy ecosystem of competition / 3rd party support / products / services in the market. To satisfy them, focus developing the market.
So the question is, what companies are crossing the chasm now and need to develop their market? Can you build something indispensable so that they look good to their pragmatists buyers? Microsoft Windows Phone comes to mind – they have the OS but their market of 3rd party app developers is way behind Android’s and iOS’s.
This meta-idea is a bit like looking for someone on the way to more (post-chasm) success and then figuring out how to be an indispensable part of their ecosystem – because they can’t do it all by themselves.
Examples from the book: Oracle’s database to ERP vendors, Rambus’s memory interface to next-gen PCs.
Note: Looks like the book example is a tad out-dated, and I can’t think of any modern examples where the “+1″ piece is indispensable. Presumably, Oracle and Rambus had some kind of vendor lock-in at time of the book’s writing. Nevertheless, the meta-idea still stands.
Plug: If you’re in a startup, all the more reason why you owe it to yourself to read this book!
Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers
Geoffrey A. Moore
